Refund Policy
Last updated on August 12, 2025.
We want our customers to be fully satisfied with their purchase from SnapSIMs (operated by ORRYN GROUP LTD, Company number: 16629815, registered at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX).
Refund Eligibility
We can offer a refund if:
The eSIM was not delivered to your provided email address within 24 hours.
The eSIM is proven to be defective or unusable due to our fault.
Non-Refundable Situations
We do not offer refunds if:
The eSIM has been successfully delivered and activated.
Your device is incompatible with eSIM technology.
Network coverage is poor in your location (we recommend checking coverage before purchase).
You provided incorrect details during checkout.
Refund Process
To request a refund:
Email us at main@snapsims.com with your order number and details of the issue.
Our support team will review your case within 5 business days.
Contact
If you have any questions about this policy, please reach out to us at main@snapsims.com
