Refund Policy
Last updated on October 9, 2025.
We want our customers to be fully satisfied with their purchase from SnapSIMs, operated by ORRYN GROUP LTD (Company number: 16629815, registered at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX).
SnapSIMs acts as a reseller of eSIM products provided by third-party suppliers, and all payments are processed securely through our acquiring partner.
Refund Eligibility
We can offer a refund if:
The eSIM was not delivered to your provided email address within 24 hours due to a system or processing error on our or our supplier’s side.
The eSIM is confirmed as defective or unusable after verification by our support team.
Non-Refundable Situations
We do not offer refunds if:
The eSIM has been successfully delivered and activated.
Your device is incompatible with eSIM technology.
Network coverage in your location is insufficient or unavailable, as this depends on local operators and is outside our control.
Incorrect details were provided during checkout.
Refund Process
To request a refund:
Email us at main@snapsims.com with your order number and details of the issue.
Our support team will review your case within 5 business days.
Once approved, refunds are issued through our acquiring partner to the original payment method within 7–14 business days, depending on your payment provider.
Contact
If you have any questions about this policy, please reach out to us at main@snapsims.com
