Frequently Asked Questions
General
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without using a physical SIM card. It works the same way as a traditional SIM but is built into your device.
How do I know if my device supports eSIM?
Most modern smartphones, tablets, and some smartwatches support eSIM. You can check your device specifications on the manufacturer’s website or refer to our Device Compatibility List.
Will my eSIM work worldwide?
It depends on the plan you select. We offer both regional and global eSIM plans. Please check the coverage details for your chosen package before purchase.
How quickly will I receive my eSIM after purchase?
Once your payment is confirmed, your eSIM QR code and installation instructions will be sent to your email instantly.
Are eSIMs refundable?
Due to the nature of digital products, eSIM purchases are generally non-refundable once the QR code has been delivered and activated. Please review our Refund Policy for details.
Can I top up or extend my eSIM plan?
Yes, you can extend your plan or purchase additional data directly from our website.
How do I install my eSIM?
You simply scan the QR code provided using your device’s camera in the “Add Cellular Plan” section of your settings. Detailed step-by-step instructions will be included in your confirmation email.
Can I use my eSIM and physical SIM at the same time?
Yes, most eSIM-compatible devices support dual SIM functionality, allowing you to use both your eSIM and physical SIM simultaneously.
Can I transfer my eSIM to another device?
eSIM profiles are typically locked to the first device they are activated on. If you need to change devices, you will need to purchase a new eSIM.
How can I contact support?
You can reach our customer support team via email. Visit our Contact Us page for full details.
Resell
What is your reseller program?
Our reseller program allows businesses to sell our eSIM products under their own brand using our API. You get wholesale pricing, instant eSIM delivery, and full technical support.
Who can become a reseller?
We work with travel agencies, telecom companies, online stores, and other businesses interested in offering eSIM services to their customers. A functioning business website and a basic technical setup are required.
Is there a joining fee?
No, there is no upfront fee to join the reseller program. You only pay for the eSIMs you order.
How does API integration work?
Once approved, you will receive access to our API documentation, sandbox environment, and credentials. You can integrate our eSIM ordering, activation, and balance management into your own platform.
How long does integration take?
Most resellers complete the API integration within 2–5 business days, depending on their technical resources.
Do you provide API support?
Yes. Our technical team provides integration assistance, code examples, and troubleshooting help throughout the process.
What are the payment terms?
Resellers top up their account balance in advance. All eSIM orders are deducted from the available balance at wholesale rates.
Can I set my own prices?
Yes. As a reseller, you have full control over your retail pricing and profit margins.
Do you offer white-label solutions?
Yes. eSIM profiles are delivered in a way that allows full white-label branding.
How do I contact support?
You can reach us via email or write to us on contact us page
Can I upgrade or change my reseller account later?
Yes. You can request additional features, higher volume discounts, or custom API endpoints as your sales grow.
