Privacy Policy
Last updated on October 9, 2025.
SnapSIMs (“we”, “our”, “us”) is an online platform operated by ORRYN GROUP LTD (Company number: 16629815), registered at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
We act as an authorised reseller of digital eSIM services provided by our network and supplier partners.
We are committed to protecting your privacy and handling your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following categories of information:
Personal Identification Information
Name, email address, phone number, and billing address.
Order and Transaction Data
Purchase history and transaction confirmations.
All payments are processed securely by our acquiring partner or trusted third-party payment providers.
We do not store or have access to your full card or bank details.
Technical Data
IP address, browser type, device identifiers, and general usage statistics for site analytics and fraud prevention.
Support Communication
Information you provide when contacting our support team, such as messages, attachments, or screenshots.
How We Use Your Information
We use your personal data to:
Process and fulfil your orders for eSIM products in cooperation with our supplier and network partners.
Provide customer service and technical assistance.
Improve our website, functionality, and user experience.
Prevent fraudulent transactions and ensure payment security.
Comply with our legal, financial, and tax obligations.
All processing is carried out under lawful bases defined by the UK GDPR, including contract performance, legitimate interest, and legal obligation.
Data Storage and Security
Your information is stored securely on protected servers located within the United Kingdom and/or the European Union.
We apply encryption, access control, and secure communication protocols to safeguard your data.
Where we use external service providers (for hosting, CRM, analytics, or support), we ensure that appropriate data protection agreements and safeguards are in place.
Personal data is retained only for as long as necessary to provide our services or meet regulatory requirements.
Sharing Your Data
We do not sell, rent, or trade your personal information.
We may share limited data with trusted partners strictly for operational purposes, including:
Acquiring and payment partners, to process your transactions securely.
eSIM network and service providers, to activate and manage your purchased products.
IT and hosting service providers, supporting our platform infrastructure.
Regulatory or legal authorities, when required by law or to comply with official requests.
All partners process data in accordance with applicable privacy laws and only for the purposes necessary to fulfil your order.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember preferences, improve performance, and analyse traffic.
You can manage or disable cookies in your browser settings.
For more details, please refer to our Cookie Policy (if available) or contact us directly.
Your Rights
Under the UK GDPR, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent (where processing is based on consent).
Object to or restrict certain types of processing.
Request data portability.
File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise these rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Email: main@snapsims.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations.
The latest version will always be available on our website, with the effective date indicated at the top of this page.
